> Home > About Us > What Our Patients Say About Us

HearUSA Provides Excellent Patient Benefits and Customer Service

HearUSA has earned the unique distinction of accreditation by the Joint Commission on Accreditation of Healthcare Organizations. This underscores our commitment to quality care, ethical practice and patient advocacy.

What our Patients Have Told Us:

• 99% - Report a Courteous and Helpful HearUSA Staff (19,350 responding)


• 92% - Report Overall Satisfaction with Hearing Aids (2,900 responding)


• 93% - Reporting Increased Comfort in Social Situations (2,900 responding)

At HearUSA, we strive for 100% patient satisfaction. One way we aim to get there is to offer a comprehensive aural rehabilitation program (H.E.L.P. Class) that teaches patients how to achieve optimal hearing performance with their new hearing aids.

Our other patient benefits include:

• Access to over 150 centers providing outstanding service


• An additional 30-day satisfaction guarantee upon completion of the H.E.L.P. class


• Competitive hearing aid warranty programs


• A variety of payment plans


• Convenient online shopping for hearing care products and accessories at www.hearingshop.com


• Toll free hearing help hotline