Frequently Asked Questions (FAQ)
1. Is there a long-term membership commitment?
No. HearUSA believes this simple, fast and convenient program should encourage your participation without a formal long-term commitment. We provide you the flexibility to suspend and re-activate your account should that be necessary, as well as de-activate your account at anytime.

* Re-activating your account constitutes new enrollment with acceptance of current membership agreement.
* Members are allowed to suspend their accounts for a period up to three months, thereafter it defaults into de-activated status.


2. How long is the pricing effective?
We will strive to provide you the products you need at the best possible price we can deliver. Standard order pricing is effective for six months from the date created or changed.

* Pricing is subject to change with appropriate advanced notice.


3. Can I order enroll on behalf of someone else?
Absolutely. If you are a parent, family member, or friend of someone in need of hearing aid batteries join now. Enter your information in the billing section and the individual for which you are ordering into the delivery section of enrollment. It is the responsibility of the member to maintain a accurate member profile.


4. What if I desire a different delivery location temporarily?
Not a problem, your order will follow you. You are allowed to add additional delivery locations to your member profile. It is the responsibility of the member to maintain an accurate member profile.


5. What if my standard order is too much or too little?
Not a problem, let's get it right. Your standard order can be manipulated to meet your individual battery usage. If you opted to enroll in online access, simply point your browser to www.HearingAidBatteries.com otherwise call toll-free (800) 432-7872 to speak with a customer care specialist.


6. Are there shipping and handling charges?
Yes. The HearUSA Hearing Aid Battery Club has minimum shipping and handling charges per standard order shipment. If you are curious of the charges that will apply, we encourage you to complete Step #1 of the enrollment process to see specifically what it would cost based on your desired product and frequency.


7. What if I don't need my standard order this month?
Just let us know. We can temporarily suspend your membership for a period up to three months or we can adjust your frequency to better suite your needs.


8. How do I re-active a supsended membership?
Give us a call. We'd be happy to re-active your membership, update your membership profile and standard order.


Last updated: Tuesday, June 8, 2004.