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employee Spotlight

Lisa Barrett, Facilities Manager, HearUSA

The Keys to Navigating Career Growth at HearUSA from CES Team Lead to Facilities Manager

I began my career with HearUSA in 2019 when Lifestyle Hearing merged with the company and, since then, my journey has been defined by several new chapters and distinct responsibilities that all stem from the company’s growth mindset and ultimate goal of being the best place to work.   
  
As a professional, I’ve always been team oriented and held a firm belief that a company can only succeed as a team. Even years ago working in private practice, I worked with all of their centers, either training new employees or assisting them as needed. This led me to team lead roles and additional responsibilities supporting centers, including the opportunity to work in HearUSA Operations as a Division Coordinator (now Operations Coordinator) for a little over a year.  

To manage my transition through various roles and growth, I found that having a strong mentor within the company guided my career path in a number of ways, including recommending specific leadership trainings that helped me to grow. The company offers a rich program of leadership training courses that are combined with mentor counseling and everyone who joins HearUSA should take advantage of every resource that’s available to them. I owe my success at the company in no small measure to the many mentors who took the time to guide me in my career path. Additionally, I’m continually impressed by the tenure of people's careers at HearUSA as it’s clearly a testament to a company that cares for its employees.  

Fortunately, for those who may want to make a jump from Client Experience Specialist (CES) to Corporate, the CES position is ripe for growth. They can strive to become a CES Team Lead, which gives them valuable experience with the bigger picture of their district. They can also move into a Retail Insurance Team Lead (RITL) or Field Support Coordinator (FSC) role, which provides even more experience working with teams of people and also with our support center. There are also roles like Operations Coordinator or Client Activation Specialist. 
  
I was very happy in my role as Field Support Coordinator, but when the Facilities Manager position became available, I went for it right away — and I am enjoying my new responsibilities enormously. My role includes supporting the new Hearing Centers of the Future we are opening across the country, the renewal of insurance certificates and business licenses, and overseeing the work order process. The organizational skills and attention to detail I first learned as a Client Experience Specialist are serving me well in my new role, as I expect they will in the future.  

As I look back at my career at HearUSA it amazes me to see how my progress and my advancement over the last five years from CES Team Lead to Operations Coordinator to my current position as Facilities Manager stems directly from my and the company’s commitment to customer experience and team development through ongoing education.  
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