380+ locations
nationwide
Flexible pricing
affordable payment plans available
250+ hearing aid options
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Simple Process
How HearAssist Works
HearAssist connects you with a licensed audiologist virtually while you receive in-person support from a trained Hearing Ambassador at a HearUSA center. We take care of the technology and help guide you through the visit, so you can focus on your hearing care.
Here’s how it works:
- 1.
Book your appointment
If your appointment will use HearAssist, our team will provide the information you need before your visit. - 2.
Go to your appointment
Arrive at your booked HearUSA location - no need to bring a special device or computer with you. We’ll have everything ready for you. - 3.
Meet your on-site team
A trained HearUSA Hearing Ambassador will welcome you, help you get comfortable, answer initial questions, and support you throughout your in-center experience.
- 4.
Connect with a virtual audiologist
Our HearUSA team handles the technology setup the entire time, connecting you seamlessly via secure video to a licensed telehealth audiologist. - 5.
Receive your custom care plan
Together with your virtual audiologist and local team, you'll review your results and choose the right hearing solutions for your hearing needs, lifestyle and budget.
Your Comfort Matters
You're Never Alone
Our hybrid model was designed so you always have a real person at your side-no figuring out technology on your own, and no navigating a visit alone.
Did you know?
Many healthcare providers now use a combination of in-person support and virtual care to help make expert services more accessible.
HearAssist brings this approach to hearing care by combining the convenience of your local HearUSA center with the expertise of a licensed audiologist.
Quick Facts About HearAssist
You still visit a HearUSA hearing center
A trained HearUSA Hearing Ambassador is there to welcome and support you
Your consultation is completed with a licensed audiologist
Care is delivered through a secure video connection
You receive personalized recommendations based on your needs
Follow-up support and ongoing care remain available
The experience is designed to be simple and easy to use
You're never expected to manage the technology on your own
Is HearAssist Right for Me?
HearAssist may be a great fit if you:
- Want to visit a HearUSA center close to home
- Prefer having support from an in-person team member during your appointment
- Are exploring hearing solutions for the first time
- Have concerns about traveling longer distances for care
- Feel unsure about using technology on your own
- Want to meet with a licensed audiologist without leaving your local community
- Are helping a parent, spouse, or loved one schedule hearing care
Where to Find Us
HearAssist Availability
HearAssist is currently offered at select HearUSA centers. Availability may vary by location, and our team will help determine the best appointment option for your hearing care needs. If your appointment will use HearAssist, we'll let you know what to expect before your visit.
Book Appointment
Book Appointment
Receive expert hearing care with in-person support from a trained Hearing Ambassador and virtual access to a licensed audiologist.
Virtual Care - With In-Person Support
The HearAssist Experience
Have you always wanted to try virtual care from your phone or computer, but feel concerned about the technology setup or doing it “right”? With HearAssist telehealth hearing care inside HearUSA centers, you’ll receive:
In-person support every step of the way
You’re never left alone with a screen or expected to navigate the computer. Your trained Hearing Ambassador is there to help facilitate the visit, assist with the technology, and provide in-person support throughout your time at the center.
FAQs
Everything You Need to Know
Find answers to the most common questions about the process, technology, appointment experience, and what to expect during your visit.
What is HearAssist?
HearAssist is a hybrid telehealth hearing care that combines on-site, in-person assistance with a live video consultation. You visit a physical HearUSA center where our staff supports you, while a licensed audiologist joins remotely via high-definition video.
Who is a Hearing Ambassador?
A Hearing Ambassador is a trained HearUSA team member who supports you in person throughout your HearAssist appointment. They welcome you, help facilitate your visit, assist with the technology, and make sure you feel comfortable while you connect virtually with a licensed audiologist.
Is HearAssist available at every HearUSA center?
HearAssist is currently available at select HearUSA centers, and availability may vary by location. If HearAssist is available for your appointment, our team will let you know when scheduling and provide all the information you need before your visit.
Do I need a computer or special equipment?
No, you don’t need a computer or special equipment. We’ll have all the required technology on-site for your appointment and get you connected.
Will someone be with me during my appointment?
Yes, someone will be with you during your appointment. A member of our HearUSA team will be with you every step of the way and handle the video connection for you.
Is the audiologist licensed?
Yes, all our audiologists are licensed and provide expert, supportive hearing care.
Is the technology secure?
Yes, the technology is secure. Your privacy is fully protected through an encrypted, medical-grade video connection and is designed to keep your personal health information safe.
Is the hearing test the same?
Yes, the hearing test is the same as an in-person hearing test. Our hybrid telehealth hearing service, HearAssist, delivers the same quality care as full in-person visits.
Will I receive treatment recommendations?
Yes, you’ll receive treatment recommendations for your hearing needs, lifestyle, and budget.
Can I ask questions?
Yes, you can ask questions. We’re here to guide you every step of the way, answer all your questions, and help you hear your best, always.
How long does the appointment take?
Appointments usually last about an hour, the same as our full in-person appointments.
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