THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GAIN ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
HearUSA is required to maintain the privacy of your health information and to provide you with a notice of its legal duties and privacy practices. HearUSA will not use or disclose your health information except as described in this Notice. This Notice applies to all of the medical records generated by HearUSA as well as records we receive from other providers.
USES AND DISCLOSURES REQUIRING YOUR CONSENT:
With your consent, the HearUSA may use and disclose your health information for the following purposes.
HearUSA may use your health information in the provision and coordination of your healthcare. We may disclose all or any portion of your medical record information to your attending physician, consulting physician(s), nurses, technicians, audiology students, and other health care providers who have a legitimate need for such information in your care and treatment. Different departments may share health information about you in order to coordinate specific services, such as prescriptions, lab work and x-rays. HearUSA also may disclose your health information to people outside HearUSA who may be involved in your medical care after you leave HearUSA such as family members, and others used to provide services that are part of your care. Other ways we may use or disclose your health information for purposes related to treatment are:
Treatment Alternatives: To tell you about or recommend possible treatment options or alternatives that may be of interest to you, such as new products or services.
Appointment Reminders: To contact you as a reminder that you have an appointment for treatment or hearing care at HearUSA.
You may file a complaint with HearUSA or with the Secretary of the Department of Health and Human Services. To file a complaint with HearUSA please contact: Customer Service at (800) 731-3277.
All complaints must be submitted in writing. There will be no retaliation for filing a complaint.