Dr. Rupa Rao, Audiologist

For Dr. Rupa Rao, hearing care is an art that blends clinical precision with deep human connection. Originally from India, Rupa moved to the U.S. to complete dual Master’s degrees in Speech Pathology and Audiology at Ohio University and The Ohio State University.

After gaining valuable experience at a senior citizen hearing center, she joined HearUSA in 2004 and now brings over 25 years of specialized expertise in adult audiology, hearing aid fittings, and patient counseling to the Heath community.

Rupa’s multilingual background - speaking three languages fluently and understanding two more - allows her to help and communicate with a diverse group of patients. She takes immense pride in creating an inviting, supportive environment where adults feel genuinely heard and cared for. 

Colleen Evans, Hearing Care Professional

Colleen’s mission in hearing health began 25 years ago when her four-year-old son was diagnosed with hearing loss following chemotherapy for a brain tumor. Navigating his hearing journey inspired a lifelong passion for advocating for hearing health. Today, her son is healthy and thriving with hearing aids.

Colleen joined HearUSA in 1999 as a Client Experience Specialist, later serving as Insurance Team Lead before completing her Hearing Instrument Specialist apprenticeship. That comprehensive background gives her an incredible, well-rounded understanding of every step of the patient experience. Colleen brings incredible empathy, warmth, and dedication to every fitting and evaluation, helping the Heath and surrounding communities stay connected to those and what they love.