How we can help
Get a new career with HearUSA as a Client Experience Specialist

Client experience specialist

Simply Excellent Hearing Care

Join the team that’s changing lives

Every day our Client Experience Specialists (CES) change lives as a first point of contact with clients. They keep our hearing centers running by managing schedules, client information, charts, invoicing, insurance, and organizing and participating in local marketing. They work in a team environment to achieve hearing center goals. Client Experience Specialists play a key role in making hearing care simpler and more accessible than ever before and delivering Simply Excellent Hearing Care.
Check out your new career
Carol is one of our Client Experience Specialists at HearUSA - find your new career
In their words

Hear from an employee

“HearUSA is strongly focused on culture and community. I have several years of experience with client care, and I appreciate the changes being made based upon Client Experience Specialist feedback. A strong CES is critical for client care and a successful hearing center; the career pathway ensures the CES can develop and grow their own personal career. I’m proud to be an engaged member of the team and am inspired to achieve our ambition of changing one million more lives.”

Carol Robinson, Client Experience Specialist, Dover, DE

A commitment to growth

Grow beyond together

Client Experience Specialist Career Path at HearUSA
Are you ready to grow with HearUSA careers?
Advisory board

We hear your voice

Ideas and suggestions from our employees are one of the best ways to make HearUSA the best company possible. We encourage creative thinking and originality so we can all realize our potential.

The Client Experience Specialist Advisory Board provides feedback and expertise directly to senior management on the coordination of client care. Their early input on future key initiatives helps shape strategy and the Client Experience Specialist role in the delivery of Simply Excellent Hearing Care.

Career and lifestyle benefits

Going Beyond Together WSA
A culture of belonging

Going Beyond with TIDE

We are committed to creating an environment where every employee feels confident that they belong.

Our Team for Inclusion, Diversity, and Equity (TIDE) Council provides employees with the opportunity to advise executive leadership on topics related to diversity, inclusion, and equity. The TIDE Council makes recommendations to ensure that HearUSA achieves its diversity and inclusion mission and long-term goals. Employees apply for the Council and participate on TIDE for a one-year term.

As part of WS Audiology, TIDE members also collaborate with the Global Diversity, Equity and Inclusion Network.
Tide is one of the Hearing Care Professionals at HearUSA - find your new career

“By being part of TIDE, I’m able to be the voice of our co-workers to make sure that their ideas, feelings and opinions are not only heard, but truly understood and taken into real consideration for the benefit of everybody. Like we say in Spanish, “En la unión está la fuerza” (we are strong together) but we will be stronger with an inclusive, diverse and equal culture.”

Annette Marie Garced-Santiago, Doctor of Audiology, TIDE Council member

We value the interview process

Recruitment at HearUSA

Recruitment process at HearUSA
Recruitment at HearUSA


Candidate receives notification of the screening process
Recruitment process at HearUSA
Recruitment at HearUSA


In an initial screening with a Talent Acquisition Partner, we learn about your background, goals and fit for the open position.
Recruitment process at HearUSA
Recruitment at HearUSA


Meet with a member of the hiring team. Find out more about the role and what to expect at HearUSA.
Recruitment process at HearUSA
Recruitment at HearUSA


If an offer is extended, you will hear from your Talent Acquisition Partner.
Recruitment process at HearUSA
Recruitment at HearUSA


Welcome to your new career at HearUSA! Every new hire is guided by an onboarding team for success from day 1.
HearUSA provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state and local laws.
Are you ready to grow with HearUSA careers?
A career that changes lives

Are you ready to Grow Beyond Together?

Our Client Experience Specialists are shaping the future of the new HearUSA. We are looking for enthusiastic, committed professionals to help us achieve our mission and set a new standard in modern hearing care.

Come and be part of the team that changes one million more lives in the next five years!
Find your career

You might be interested also in:

Talk to an expert in one of our hearing centers.

Book appointment

Have questions or need assistance?

Call us 855 898 1320
hearusa center map

Find your nearest hearing center.