Customer Service

Join the more than 1 million Americans who have trusted HearUSA for the best quality care in the hearing industry.

HearUSA offers a 100% SATISFACTION GUARANTEE. If at any time you are not completely satisfied with the service or product you receive, we will do our best to make it right.

98% Overall Satisfaction

You can be sure that you’ll be in the best hands. Our customers say it best with a 98% overall satisfaction rate.*

  • 98% Overall Satisfaction
  • Courteous Office Staff – 98%
  • Seen within 14 days – 98%
  • Wait Time 15 min or less – 98%
  • Convenient Office Hours – 98%
  • Convenient Office Location – 98%
  • Office Appearance (Good or Excellent) – 99%
  • Overall Service Provided (Good or Excellent) – 94%
*2018 Exit survey of 8,393 patients


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