Meet the 2025–26 HearUSA Advisory Board

We’re proud to introduce the members of the Hearing Care Professional (HCP) and Client Experience Specialist (CES) Advisory Boards for 2025–26. These experts play an essential role in sharing insights, shaping initiatives, and helping us deliver exceptional hearing care experiences.

These aren't just names on a list, they’re voices that shape the future of Simply Excellent Hearing Care.

From championing client experiences to sparking real change in the field, this group brings passion, insight, and next-level leadership to the table.

Why was this Advisory Board cycle especially significant?

New Faces, New Impact
New members were nominated by their leaders for an external audience
Chosen for Excellence
Selection was based on demonstrated impact, leadership, and dedication
Backed by Trust
Every nomination reflects trust and confidence from leadership

Each member brings unique experience and perspective to help enhance the hearing care journey and ensure every client receives the best possible support.

Hearing Care Professionals Advisory Board

Edmonds, WA

AJ Surrette, HAS

AJ Surrette, HAS, is the Hearing Aid Specialist at HearUSA in Edmonds, WA, and has been a member of the HCP Advisory Board since 2024.

She joined HearUSA in 2018 as a Client Experience Specialist before transitioning to a Hearing Care Professional. With a Bachelor of Arts in Communication Sciences and Disorders and a passion for helping people hear better, AJ studied Audiology at The University of Manchester in the UK. She is committed to Simply Excellent Hearing Care and enjoys teaching clients how to make the most of their hearing aids!

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Coconut Creek, FL

Adam Bernstein, HAS

Adam Bernstein, HAS, is the Hearing Aid Specialist at HearUSA in Coconut Creek, FL, and has been a member of the HCP Advisory Board since 2024.

With more than 30 years of experience in the hearing industry, Adam earned a degree in Journalism from the University of Minnesota. He began his career in marketing at a hearing aid manufacturer before opening and selling two successful private practices in Illinois and Wisconsin. In 2022, he transitioned to become a licensed Hearing Aid Specialist, improving clients’ lives through better hearing.

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Augusta, GA

Stephanie Jaffe, AuD

Stephanie Jaffe, AuD, is the Audiologist at HearUSA in Augusta, GA, and has been a member of the HCP Advisory Board since 2024.

Stephanie is passionate about making a difference in people’s lives through Simply Excellent Hearing Care. She earned her Doctorate in Audiology from Nova Southeastern University in 2022 and helps clients enhance their social engagement and independence through better hearing.

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Florida East

Hallie Robinson, DM

Hallie's career began in hospitality, but a front desk role at a hearing clinic sparked her passion for hearing care and the impact it brings. Since joining HearUSA, she has advanced from CES to Team Lead, FSC, and most recently, District Manager in August 2023. Hallie brings experience from every role she's held at HearUSA and is committed to sharing insights that reflect the full client and HCP journey.

Miami, FL

Arianna Sanchez, CES

Arianna Sanchez has been with HearUSA for almost three years, serves as a CES Specialist in the Florida South District and she describes it as a truly rewarding experience. She is currently pursuing her Bachelor's Degree in human resources and shares that being part of the Advisory Board has been an honor. Arianna credits HearUSA with helping her grow while supporting the mission of providing Simply Excellent Hearing Care.

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Best Nationwide Hearing Aid Solutions Company 2025 - USA

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