Your leader in hearing health
At HearUSA, your hearing health is our number one priority. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 HearUSA centers, we strive every day to provide each individual with the care, knowledge and experience they deserve. If you or a loved one is experiencing hearing loss, it's time to get back on the road to happy, healthy hearing and start living life to the fullest. We'll be with you every step of the way.
HearUSA Hearing Care Professional Advisory Board
Certified Experts
Established in 2022, the HearUSA Hearing Care Professional (HCP) Advisory Board consists of seven HCPs dedicated to helping shape the organization’s future and contributing to the goal of changing one million more lives by 2028.
Created to ensure the voice of our HCPs is well represented, the board provides feedback and professional practice expertise to the Management Executive Committee (MEC) on client care and the success of our business to provide Simply Excellent Hearing Care. Board members convene monthly to explore key programs and initiatives, playing a crucial role in evaluating proposed initiatives, processes, new products and practice standards within the clinical setting. Their expertise is instrumental in helping HearUSA deliver Simply Excellent Hearing Care.
Dan Troast - Chair
Dan Troast, AuD, is the audiologist at HearUSA in Winter Garden, FL and has served as chair of the HCP Advisory Board since 2022.
Dan's interest in hearing health began with his grandfather, a hearing aid dispenser with his own practice. He has been a hearing care professional since 2005, practicing in New Jersey, Virginia and Florida, and holds a doctorate in audiology from Montclair State University. Specializing in diagnostic testing and hearing aid evaluation, Dan leverages his expertise in the latest digital technology to provide personalized customization for each client, maximizing their chances of success.
Dan's interest in hearing health began with his grandfather, a hearing aid dispenser with his own practice. He has been a hearing care professional since 2005, practicing in New Jersey, Virginia and Florida, and holds a doctorate in audiology from Montclair State University. Specializing in diagnostic testing and hearing aid evaluation, Dan leverages his expertise in the latest digital technology to provide personalized customization for each client, maximizing their chances of success.
Jaime Faucher - Scribe
Jaime Faucher, HAS, is the hearing aid specialist at HearUSA in Renton, WA and has served as scribe for the HCP Advisory Board since 2022.
Jaime began her career in audiology by helping clients at the front desk, but after witnessing a mother and daughter communicate for the first time in years, she knew she wanted to become a hearing care professional. Jaime has worked in the industry for more than 15 years and has been at HearUSA for four years.
Jaime began her career in audiology by helping clients at the front desk, but after witnessing a mother and daughter communicate for the first time in years, she knew she wanted to become a hearing care professional. Jaime has worked in the industry for more than 15 years and has been at HearUSA for four years.
Ashley Pearce
Ashley Pearce, HAS, is the hearing aid specialist at HearUSA in Sandy Springs, GA and has been a member of the HCP Advisory Board since 2023.
With a background in 911 emergency communications, Ashley transitioned her passion for helping others into the hearing care industry. Her commitment to improving people's hearing began during her first hearing aid fitting when she witnessed her client's face light up. Ashley prioritizes client care, driven by her lifelong commitment to enhancing people's quality of life.
With a background in 911 emergency communications, Ashley transitioned her passion for helping others into the hearing care industry. Her commitment to improving people's hearing began during her first hearing aid fitting when she witnessed her client's face light up. Ashley prioritizes client care, driven by her lifelong commitment to enhancing people's quality of life.
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Babette Grossman
Babette Grossman, HAS, is the hearing aid specialist at HearUSA in Lakewood South, CO and has been a member of the HCP Advisory Board since 2023.
Babette's passion for hearing healthcare began during a pivotal career moment, inspired by a close friend who was an audiologist. Witnessing the impact of hearing loss on loved ones, she dedicated herself to providing Simply Excellent Hearing Care, and has been a licensed hearing instrument specialist since 2020.
Babette's passion for hearing healthcare began during a pivotal career moment, inspired by a close friend who was an audiologist. Witnessing the impact of hearing loss on loved ones, she dedicated herself to providing Simply Excellent Hearing Care, and has been a licensed hearing instrument specialist since 2020.
Jenna Johnson
Jenna Johnson, HAS, is the hearing aid specialist at HearUSA in Kalispell, MT and has been a member of the HCP Advisory Board since 2022.
Jenna’s journey in the hearing industry began in 2006 after joining a hearing program. She quickly realized its immense potential to positively change lives. She has worked at the same hearing center since the start of her career, and it became HearUSA in 2018.
Jenna’s journey in the hearing industry began in 2006 after joining a hearing program. She quickly realized its immense potential to positively change lives. She has worked at the same hearing center since the start of her career, and it became HearUSA in 2018.
Natalie Calderon
Natalie Calderon, AuD, is the audiologist at HearUSA in Claremont, CA and has been a member the HCP Advisory Board since 2023.
Natalie discovered her passion for audiology during her undergraduate Speech-Language Pathology coursework. She holds a doctorate in audiology from San Diego State University and University of California San Diego. While Natalie fits hearing aid clients across the full life span, she specializes in pediatrics.
Natalie discovered her passion for audiology during her undergraduate Speech-Language Pathology coursework. She holds a doctorate in audiology from San Diego State University and University of California San Diego. While Natalie fits hearing aid clients across the full life span, she specializes in pediatrics.
Sabrina Lee
Sabrina Lee, AuD, is the audiologist at HearUSA in Hicksville, NY and has been a member of the HCP Advisory Board since 2023.
Sabrina found her passion for audiology while learning American Sign Language as a teenager. With a technology background, Sabrina specializes in hearing aid dispensing and vestibular assessment. She holds a doctorate in audiology from the University of Florida.
Sabrina found her passion for audiology while learning American Sign Language as a teenager. With a technology background, Sabrina specializes in hearing aid dispensing and vestibular assessment. She holds a doctorate in audiology from the University of Florida.
HearUSA Client Experience Specialist Advisory Board
Client Experience Specialists
The HearUSA Client Experience Specialist (CES) Advisory Board, established in 2022, comprises eight dedicated team members who actively contribute to shaping the future vision of HearUSA .
The board closely collaborates with senior leadership to provide feedback, expertise and share their perception of the "real-world" impact of proposed initiatives and processes on the coordination of client care. As leaders, advisory board members play a crucial role in supporting HearUSA's strategic initiatives, driving our commitment to providing Simply Excellent Hearing Care.
Crystal Cobb
Crystal Cobb is the Client Experience Specialist at HearUSA in Atlanta, GA and has been a member of the CES Advisory Board since 2023.
Crystal attended Clark Atlanta University before her passion for making a difference led her to the hearing care industry. Currently learning American Sign Language, HearUSA allows her to connect with those with hearing loss. She values the relationships she's built with her colleagues since joining the HearUSA team in 2021.
Crystal attended Clark Atlanta University before her passion for making a difference led her to the hearing care industry. Currently learning American Sign Language, HearUSA allows her to connect with those with hearing loss. She values the relationships she's built with her colleagues since joining the HearUSA team in 2021.
Elizabeth M. Cepero
Elizabeth Cepero is the Client Experience Specialist at HearUSA in Lakeland, FL and has been a member the CES Advisory Board since 2023.
Before joining the HearUSA team in 2019, Elizabeth worked as a Registered Medical Assistant. Motivated by her desire to make an immediate impact in people's lives, she transitioned into the hearing care industry. Witnessing clients leave with a renewed sense of purpose after being fitted with hearing aids fills her with great joy.
Before joining the HearUSA team in 2019, Elizabeth worked as a Registered Medical Assistant. Motivated by her desire to make an immediate impact in people's lives, she transitioned into the hearing care industry. Witnessing clients leave with a renewed sense of purpose after being fitted with hearing aids fills her with great joy.
Stephanie Denys
Stephanie Denys is the Client Experience Specialist at HearUSA in Kalispell, MT and has been a member of the CES Advisory Board since 2023. Stephanie brings 16 years of hearing care experience to HearUSA.
Her dedication to hearing care is rooted in her father’s use of hearing aids for 40 years. Stephanie enjoys being supported by a large team at HearUSA and connecting with colleagues. She also values the empowerment to take ownership of her center's success.
Her dedication to hearing care is rooted in her father’s use of hearing aids for 40 years. Stephanie enjoys being supported by a large team at HearUSA and connecting with colleagues. She also values the empowerment to take ownership of her center's success.
Wanda Cooper Steiner
Wanda Cooper Steiner is the Client Experience Specialist, Team Lead at HearUSA in Zephyrhills, FL and has been a member of the CES Advisory Board since 2023.
Wanda joined HearUSA in 2016, with a background in administrative assistance and criminal justice. Her passion for hearing care stems from her desire to improve communication among individuals and their loved ones. The most rewarding aspect of her work is seeing the joy on clients' faces when they realize they can hear clearly.
Wanda joined HearUSA in 2016, with a background in administrative assistance and criminal justice. Her passion for hearing care stems from her desire to improve communication among individuals and their loved ones. The most rewarding aspect of her work is seeing the joy on clients' faces when they realize they can hear clearly.
Julia Eberly
Julia Eberly is the Client Experience Specialist at HearUSA in Hemet, CA and has been a member of the CES Advisory Board since 2023.
Julia joined the HearUSA team in 2019, motivated by her passion for helping people. Her favorite aspect of working at HearUSA is witnessing the impact on people's lives. She finds fulfillment in observing the positive changes for clients themselves or for the family members or friends who have been struggling with their loved one's hearing loss.
Julia joined the HearUSA team in 2019, motivated by her passion for helping people. Her favorite aspect of working at HearUSA is witnessing the impact on people's lives. She finds fulfillment in observing the positive changes for clients themselves or for the family members or friends who have been struggling with their loved one's hearing loss.
Elyse Tirella
Elyse Tirella is the Hearing Aid Specialist at HearUSA in Orlando, FL and has been a member of the CES Advisory Board since 2023.
Elyse's hearing care journey began with HearUSA in 2021 as a client experience specialist, where she discovered her love for witnessing the joy from first-time hearing aid wearers. This experience sparked an interest in hearing aid technology and ear anatomy to better serve her community and led her to become a licensed aid specialist; seeing the reaction of a first-time hearing aid user will forever renew the love she has for helping people hear better.
Elyse's hearing care journey began with HearUSA in 2021 as a client experience specialist, where she discovered her love for witnessing the joy from first-time hearing aid wearers. This experience sparked an interest in hearing aid technology and ear anatomy to better serve her community and led her to become a licensed aid specialist; seeing the reaction of a first-time hearing aid user will forever renew the love she has for helping people hear better.
Fast facts on HearUSA
HearUSA in a nutshell
As a recognized leader in hearing care, HearUSA has a vast network of providers, partners and Hearing Care Professionals across the company. We take the guess work out of your entire hearing health journey, from your initial screening and consultation through to the purchasing process and long-term maintenance of your hearing aids. With HearUSA, you’ll always have a trusted partner by your side.
- HearUSA was established in 1987and is headquartered in Palm Beach Gardens, Florida
- We're proud to be part of the WSAudiology Groupa global leader in hearing care with the ambition of making wonderful sound part of everyone's life
- We have a team of more than 850 employeesand you can find us in more than 380+ hearing centers across the U.S.
- More than 4,000 independent Hearing Care Professionalsare ready to help
- We're HiTrust Certifiedmeaning you can ensure we're handling all your medical information safely and confidentially.
- We manage hearing benefitsfor insurance companies, benefit sponsors, employers and third-party payers
Newsweek’s America's Best Retailers 2023 rankings were identified from the results of an independent survey of more than 9,000 U.S. customers who have shopped at the retailers in-person in the past three years. In total, over 140,000 evaluations were collected. The awarded retailers each received on average 100 evaluations from customers.
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