How we can help

What to expect at your first hearing appointment

Q: Do I need to clean my ears before my appointment?

For most people, no. It is natural and normal to have earwax in your ears. If you have a history of producing a lot of wax, we do suggest you use eardrops several times a day for a few days to soften the earwax so that it falls out by itself. If this isn't working for you, we recommend you speak to your physician for removal prior to your screening.

Q: Can I try hearing aids out before buying them?

Of course! We can offer a no-risk trial to help you decide if hearing aids are right for you.

Q: How long does the appointment take?

The entire appointment will generally take between 60 and 90 minutes.

Q: Why do I need to provide my insurance info before I know if I need hearing aids?

We partner with many insurance companies to provide you with the best hearing aids for the best price. When you share your insurance information ahead of time, we can verify your insurance coverage to ensure we provide you with the best, most accurate information and pricing.

Q: How will I know when I need hearing aids?

If you notice you have trouble hearing, getting a routine test at an early stage is important for prevention. Speak with a Hearing Care Professional to learn more.

Q: How do I buy hearing aids?

If your Hearing Care Professional recommends hearing aids, HearUSA offers the largest selection of options for you to choose from. Visit your local HearUSA center to learn more about what options are best for your hearing needs.

How to prepare and what to know before your hearing appointment and hearing screening. Find out what happens at your actual appointment.

Preparing for your visit

Tips for your first appointment

Your questions
This is your time to ask your Hearing Care Professional anything you'd like to know. Put together a list of your questions and bring them along.
Bring someone special
Having someone by your side to help support you can make all the difference. They will be able to pitch in and discuss all the information you get at your appointment.
I.D. insurance information
Make sure to bring identification and your insurance card. This way, we can confirm your identity and your insurance coverage.
Explore hearing solutions
It could be helpful for you to explore our hearing solutions before your appointment as an inspiration on what hearing aid models and types may best suit you and your lifestyle.
Medical history and medication
Both medical history and information on any medication you're currently taking can help narrow down possible hearing loss causes.
Online hearing screening results
If you have taken our online hearing screening, bring the results with you.
List your hearing challenges
It would help if you prepare a list of examples of your hearing challenges, like struggling to hear in noisy environments or on the golf course. You could also ask your family or friends whether they have examples of situations where they experience your hearing challenges.
Completing forms
We will ask you to complete forms either online beforehand or when you arrive. If you need assistance with this, we are happy to help you.

Haven't had the time to prepare?

No worries

We will go through it together at the hearing center.

How does HearUSA rank?

HearUSA Ranked #1 U.S. Hearing Care Retailer

We are honored to top the hearing care category in Newsweek’s survey¹. Our expert hearing care professionals are committed to providing simply excellent hearing care as a trusted partner in your hearing journey.

Why HearUSA

Hearing screening

Screen your hearing online

If you haven't yet taken an online hearing screening feel free to do it now before your appointment. Bring your results with you to your Hearing Care Professional as this is a good starting point for your conversation.

Start online screening

Your hearing appointment

When you arrive at your hearing center

The Client Experience Specialist at the front desk will get you checked into your appointment.
Your Hearing Care Professional will greet you and your companion at the start of the appointment and invite you to the testing suite.
They will then ask you some questions and encourage you to discuss your hearing challenges in greater detail.
The more you tell them, the more they can help you! This important information will help them begin to find your personalized solution.
If you have questions about hearing aids, now is the time to ask!
The entire appointment will last about an hour.

Diagnosis and test

The hearing screening

After learning about you and your hearing challenges, your Hearing Care Professional will look in your ears and then screen your hearing in a sound-treated booth.

Using special headphones, you will hear a series of beeps, buzzes, and words. Some of these sounds and words will be loud and some will be very soft. You will simply raise your hand, press a button or repeat the words you hear. Don’t worry! Your Hearing Care Professional will guide you every step of the way.

As part of the hearing screening, your Hearing Care Professional may quickly set up a pair of hearing aids and have you repeat more words to get a better understanding of your hearing needs.

Analyzing your hearing screening

Hearing screening results: your audiogram

Your Hearing Care Professional will graph your hearing on an audiogram to determine your type and degree of hearing loss.

They will then go over the findings with you by explaining what sounds you may or may not be able to hear which often correlates to the hearing challenges you shared prior to the appointment.

From there, if a hearing loss is found, your Hearing Care Professional may recommend hearing aids. You may even take a pair home with you that day for a trial.

Recommendation

Finding the best solution for you

If your Hearing Care Professional finds that you have a hearing loss, they will recommend hearing aids for you based on your hearing challenges and type of hearing loss. We have a wide variety of hearing aid styles and technology, and we will work together with you to find the best solution for your lifestyle.

Hearing aid insurance

We've got you covered

With years of experience and an unbeatable network of providers, we're here to help you get the best coverage possible, regardless of your insurance policy.

First-time dip into hearing aids?

Step one is taking advantage of smart options. With a wide array of styles, sizes, colors and features - your hearing aids are new music to your ears.

Check out types

Newsweek’s America's Best Retailers 2023 rankings were identified from the results of an independent survey of more than 9,000 U.S. customers who have shopped at the retailers in-person in the past three years. In total, over 140,000 evaluations were collected. The awarded retailers each received on average 100 evaluations from customers.

Hearing appointment: FAQ:

Do I need to clean my ears before my appointment?

Can I try hearing aids out before buying them?

How long does the appointment take?

Why do I need to provide my insurance info before I know if I need hearing aids?

How will I know when I need hearing aids?

How do I buy hearing aids?

Improving hearing health together

The field is big: top hearing aid brands

Choose from the largest range of top brands in America—with our help.

The future is now

Benefit from the latest in hearing aid technology and start living (and hearing) the life you've always dreamed of.

Be on the lookout: Signs of hearing loss

Supporting your hearing health shouldn't be a mystery. It's time to skip the guessing game and get some answers. Once you know what to look for, you'll be even more empowered to find the solution that's best for you. Make sure not to miss out on family fun time any more.

Don't miss a beat

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