Ask an Expert: What Should I Say (and Avoid Saying) to Someone With Hearing Loss?
Q: What Is the Best Way to Start a Conversation With Someone About Hearing Loss?
Adam Bernstein: When speaking to someone about their hearing loss, it’s important to lead with empathy, and focus on support rather than confrontation. Your goal is to empower and support them. Use a kind tone and open, respectful body language. Whenever possible, sit next to them, rather than across, as this may make hearing and connecting easier.
Make sure to turn off the television, dishwasher or any other device that could possibly be interfering with your loved one’s ability to hear and understand what you are saying.
Instead of diving in directly, try bringing up the topic more generally, such as mentioning how common hearing changes are, or how they can sometimes affect daily conversations. You could also share a personal experience, such as having a hearing test or learning something new about how hearing works. This keeps the conversation relatable and non-threatening. Remember, your loved one may not have noticed that they are not hearing as well as before.
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Q: What Should I Avoid Saying to Someone With Hearing Loss?
Adam Bernstein: How you approach the conversation, including your body language and words, is just as important as what you say when you communicate with someone who has hearing loss.
Avoid raising your voice
since speaking louder does not always help and can sometimes feel uncomfortable.
Avoid negative associations
avoid associating hearing loss with negative traits like ignorance, confusion or insensitivity.Avoid negative phrases
"You're not listening."
Use clear, natural speech
a bit louder and slower if helpful while maintaining a friendly, respectful tone. Be encouraging and make sure your loved one feels included in the conversation.Approach with curiosity and care
Instead, approach the conversation with curiosity and care, not judgment.Use simple, supportive phrases
“I understand how you may feel – would you like me to repeat what I said?”
“Let me know how I can make things easier for us to understand each other.”
Overcome hearing loss denial with empathy and understanding
By creating an inclusive environment, you help foster trust and confidence, making communication easier and more meaningful for everyone involved.
Make sure to turn off the television, the dishwasher or anything else making noise. You want to eliminate anything interfering with your loved one’s ability to hear your words clearly.
Q: How Can I Encourage a Loved One to Get Their Hearing Tested?
Adam Bernstein: You can gently encourage a loved one to get their hearing tested by reassuring them that it’s a simple, painless process designed to give helpful insights into their hearing health.
If your loved one is unsure about hearing health, gently suggest including a hearing check-up as part of their regular wellness routine, just as they would for vision or blood pressure. If you know someone who has taken a hearing test, invite them to positively share their experience.
Most importantly, let them know that your concern comes from a place of care. Reassure them that your goal is to help improve their quality of life, not to pressure or criticize them. Remind them that taking care of hearing health is a positive step towards enjoying more moments together.
Q: What if They Are in Hearing Loss Denial?
Adam Bernstein: For someone resisting the idea of hearing loss, framing a hearing test as just another part of their overall health check may make it easier to accept. Encourage them to take proactive steps to stay healthy and keep enjoying the things they love. You could also suggest they book a complimentary hearing screening at HearUSA.
